FAQ – Frequently Asked Questions
Here you will find answers to the most common questions about our products, delivery, returns, and customer service.
🧒 Children's bikes
Which bike is best suited for my child?
We offer bikes in various sizes suitable for children of all ages. To find the right size, we recommend measuring the child's height and using our size guide. You are also welcome to contact customer service for personalized advice.
How do I choose the right size bike?
Measure the child's height and use our size guide. As a rule of thumb, we recommend:
- 2–4 years: 12–14 inches
- 4–6 years: 16 inches
- 6–8 years: 20 inches
- 8–11 years: 24 inches
- 11+ years: 26 inches
What safety precautions should I take when my child is cycling?
We always recommend using an approved bicycle helmet. Check the bike's brakes and tire pressure, and make sure the bike is properly adjusted and in good condition before use.
How do I maintain the bike?
Clean the bike regularly and lubricate the chain. Check the brakes, tires, and handlebars, and tighten bolts as needed. See our maintenance guide for more tips.
Are your bikes assembled upon delivery?
No, the bikes are delivered 85% assembled. You need to assemble parts like the handlebars, pedals, and wheels yourself – it takes about 15–25 minutes.
How often should I check the bike?
We recommend that you check tire pressure, brakes, and chain once a month – especially after winter.
If you find that the bike is not suitable after assembling it, it is not possible to return the bike.
🕒 99 days return policy
At Børnecyklerne.dk / ChantyBikes, we offer a 99-day return policy – because we want you as a customer to shop with confidence and without worry.
To use the return policy, the following conditions apply:
The product must be unopened, unused, and unassembled.
The packaging must be intact and in its original condition.
A bike that is assembled, used, or taken into use cannot be returned.
Once we have received and approved the item, the amount will be refunded within a few days.
We always recommend that you contact our customer service before returning an item to ensure a quick and smooth process.
📦 Order and delivery
Do you offer delivery?
Yes, we offer delivery throughout Denmark. The delivery time is usually 3–5 business days. You can see shipping options and prices at checkout.
Sender I abroad?
Yes, we ship to the entire EU. Shipping costs for international orders are shown at checkout.
How do I track my order?
You will receive an email with a tracking link when your order has been shipped.
What should I do if I receive a damaged bicycle?
Contact customer service as soon as possible with pictures and a description. We will help you with a solution, such as a return or replacement.
When will the money be withdrawn from my account?
The amount will only be charged once the item has been shipped. It can never exceed the amount you have approved.
Do you have the product in stock?
- All in-stock items are marked with green on the product itself (usually 1-2 business days delivery).
- All backorder items are marked with yellow on the product itself (usually 3-7 business days delivery).
🔄 Returns and feedback
Can I return or exchange a bicycle?
Yes. You have a 14-day return policy from the date of receipt, as long as the product is unused and in its original packaging. Use our return form.
Who pays for the return shipping?
The customer covers the full return to our warehouse without any damage.
I ordered the wrong size – what now?
Return the unused bike and order a new one. You pay the return shipping yourself (99 DKK).
How do I give feedback on your products?
After purchase, you will receive an email with the option to write a review. We greatly appreciate your feedback!
🛠️ Warranty and Customer Service
Do I have a warranty on your products?
Yes, there is a 2-year warranty on all our products, covering manufacturing defects. Damage resulting from incorrect use, wear and tear, or lack of maintenance is not covered.
What should I do if I have a problem with my bike?
Send us an email with a description and pictures, and we will assess the case and find a solution.
How do I contact customer service?
You can write to us at:
📧 info@boernecyklerne.dk
📞 +45 71 92 04 44
Monday–Friday from 9:00 AM to 5:00 PM
🔧 Assembly and technical questions
What should I do if I can't figure out how to assemble the bike?
Follow the assembly instructions carefully. If you have any questions, please contact us – we are happy to provide additional guidance, pictures, or video links.
You are responsible for assembling the bike yourself. If you find it difficult, we recommend that you contact a professional bike mechanic. This is at your own risk and expense.
Can I pack and assemble the bike for myself?
Yes, we offer 100% assembled bikes as an option for 699 DKK. You can choose this when ordering, but it is only available for specific bikes.
What if my bike has a scratch?
A scratch can only be covered or refunded if it is discovered and documented *before* the bike is assembled. Check the bike upon receipt.
Can I cancel or change my order?
If the order has not been shipped yet, please contact us as soon as possible. Once the package has been sent, the order cannot be canceled – but you can return it after receipt.
Is the bike missing a screw or other parts?
Contact us immediately if any parts are missing. We will send the missing items right away.
🎁 Gift cards and pictures
Is it possible to pay in installments?
Yes, through the options we have on the site, you can choose installment payments – see your options at checkout.
Can I share pictures of my child with the bike?
Yes – we love customer photos! Share them on Instagram and tag us @boernecyklerne.dk 💛
Do you have gift cards?
Yes, you can buy digital gift cards in various amounts – perfect for birthdays and christenings.
🏫 B2B and institutions
Do you offer volume discounts?
Yes, when purchasing 5 or more bikes. Contact us for a customized price.
Can we become dealers?
Yes! We are always looking for partners and webshops in the EU. Contact us via chantykids.com or our contact form.
Can we purchase as an institution or school?
Yes, we offer B2B sales to schools, kindergartens, and after-school programs. Contact us for a quote.
❄️ Storage and season
How is the bike best stored during the winter?
Dry and frost-free – preferably indoors. Tires must not be stored without air for extended periods.
🌍 About Børnecyklerne.dk
Who are you, and what do you offer?
We are a Danish company specializing in children's bikes and accessories. We offer quality, safety, and attractive design – all in one place.
Are your bicycles environmentally friendly?
Yes, many of our models are produced with a focus on sustainability. We continuously explore green solutions and also offer electric children's bikes.
Can I get guidance on choosing a bicycle?
Yes, we have both size guides and customer service ready to assist you.
