FAQ – Frequently Asked Questions
Here you will find answers to the most common questions about our products, delivery, returns, and customer service.
We offer bikes in various sizes suitable for children of all ages. To find the right size, we recommend measuring the child's height and using our size guide. You are also welcome to contact customer service for personalized advice.
Measure the child's height and use our size guide. As a rule of thumb, we recommend: - 2–4 years: 12–14 inches - 4–6 years: 16 inches - 6–8 years: 20 inches - 8–11 years: 24 inches - 11+ years: 26 inches
We always recommend using an approved bicycle helmet. Check the bike's brakes and tire pressure, and make sure the bike is properly adjusted and in good condition before use.
Clean the bike regularly and lubricate the chain. Check the brakes, tires, and handlebars, and tighten bolts as needed. See our maintenance guide for more tips.
No, the bikes are delivered 85% assembled. You need to assemble parts like the handlebars, pedals, and wheels yourself – it takes about 15–25 minutes.
We recommend that you check tire pressure, brakes, and chain once a month – especially after winter. If you find that the bike is not suitable after assembling it, it is not possible to return the bike.
Yes, we offer delivery throughout Denmark. The delivery time is usually 3–5 business days. You can see shipping options and prices at checkout.
Yes, we ship to the entire EU. Shipping costs for international orders are shown at checkout.
You will receive an email with a tracking link when your order has been shipped.
Contact customer service as soon as possible with pictures and a description. We will help you with a solution, such as a return or replacement.
The amount will only be charged once the item has been shipped. It can never exceed the amount you have approved.
- All in-stock items are marked with green on the product itself (usually 1-2 business days delivery).
- All backorder items are marked with yellow on the product itself (usually 3-7 business days delivery).
Yes. You have a 14-day return policy from the date of receipt, as long as the product is unused and in its original packaging. Use our return form.
Customers cover the full return shipping to our warehouse without any damage.
Return the unused bike and order a new one. You pay the return shipping yourself (99 DKK).
After purchase, you will receive an email with the option to write a review. We greatly appreciate your feedback!
Yes, there is a 2-year warranty on all our products, covering manufacturing defects. Damage resulting from incorrect use, wear and tear, or lack of maintenance is not covered.
Send us an email with a description and pictures, and we will assess the case and find a solution.
You can write to us at: 📧 info@boernecyklerne.dk 📞 +45 71 92 04 44 Monday–Friday from 9:00 AM to 5:00 PM
Follow the assembly instructions carefully. If you have any questions, please contact us – we are happy to provide additional guidance, pictures, or video links. You are responsible for assembling the bike yourself. If you find it difficult, we recommend that you contact a professional bike mechanic. This is at your own risk and expense.
Yes, we offer 100% assembled bikes as an option for 699 DKK. You can choose this when ordering, but it is only available for specific bikes.
A scratch can only be covered or refunded if it is discovered and documented *before* the bike is assembled. Check the bike upon receipt.
If the order has not been shipped yet, please contact us as soon as possible. Once the package has been sent, the order cannot be canceled – but you can return it after receipt.
Contact us immediately if any parts are missing. We will send the missing items right away.
Yes, through the options we have on the site, you can choose installment payments – see your options at checkout.
Yes – we love customer photos! Share them on Instagram and tag us @boernecyklerne.dk 💛
Yes, you can buy digital gift cards in various amounts – perfect for birthdays and christenings.
Yes, when purchasing 5 or more bikes. Contact us for a customized price.
Yes! We are always looking for partners and webshops in the EU. Contact us via chantykids.com or our contact form.
Yes, we offer B2B sales to schools, kindergartens, and after-school programs. Contact us for a quote.
Dry and frost-free – preferably indoors. Tires must not be stored without air for extended periods.
We are a Danish company specializing in children's bikes and accessories. We offer quality, safety, and attractive design – all in one place.
Yes, many of our models are produced with a focus on sustainability. We continuously explore green solutions and also offer electric children's bikes.
Yes, we have both size guides and customer service ready to assist you.
Learn how to assemble your CHANTY TEEN bike step by step. Follow the video for a quick and correct assembly.
https://www.youtube.com/watch?v=SYoHonHuyr8&pp=0gcJCU8LAYcqIYzv
See the complete assembly instructions for CHANTY Cargo Kid (large model), and follow each step for correct setup.
https://www.youtube.com/watch?v=FvTbiZgNgM0
Get an insight into CHANTY's unique bikes and experience the benefits of safe, comfortable, and fun cycling for children.
https://www.youtube.com/watch?v=fuw0FY-ftlE
Learn more about CHANTY's children's bikes and cargo bikes with a focus on safety, quality, and riding enjoyment.
https://www.youtube.com/watch?v=972rev-7gOM
See how to assemble your CHANTY Go balance bike with a simple step-by-step guide.
https://www.youtube.com/watch?v=gtTnPcgJsAI
A short guide with useful tips for setting up and using the CHANTY Cargo Kid children's cargo bike.
https://www.youtube.com/watch?v=XfkzT6si4pI
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